DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

FAQs

Do dealerships make money on recall work? ›

yes. It functions similar to a warranty repair. The manufacturer provides the parts, and pays the dealer a predetermined rate for labor. This rate is generally substantially lower than “customer pay” work, which can lead to delays in doing this work, particularly among less scrupulous dealers.

In simple terms, DealerRater is a website that aggregates multiple reviews of a particular dealership into a combined profile of that business. Potential customers can then research this information. Notably, DealerRater reviews are from individual consumers, not feedback from third parties.

Word of mouth goes a long way. If you've heard bad things about a dealer, especially from more than one person, then that dealer probably isn't so great. If the dealer has great reviews on their site and a good reputation with the community, then odds are you can trust them.

“NIADA also recommends dealers disclose the existence of any unrepaired open recall at the point of sale.”

NHTSA is the federal agency responsible for car safety and recalls. If you encounter problems with a recall and your dealership or manufacturer cannot help, you can always file a complaint with NHTSA.

When a particularly polarizing car-buying experience at a local dealership led our founder, Chip Grueter, a car enthusiast and web developer by trade, to search for an online outlet to broadcast his story, he came up empty. So, he decided to build one himself — and DealerRater was born.

Although the words “dealer” and “distributor” are often used interchangeably, they are, in fact, not synonymous. There are significant differences between the two, besides the fact that dealers deal with the final consumer and distributors have direct contact with manufacturers.

Financing: DealerTrack provides dealerships with access to a network of lenders, allowing them to offer a wider range of financing options to their customers. The software also includes tools for managing the financing process, such as credit application processing, document management, and e-contracting.

What should you say to a car dealer? ›

“I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from this business. They went above and beyond to help me find the perfect item.”

By law, the manufacturer must pay for the repairs if the recall is announced 10 years or less after the date of the car's original purchase date.

A product recall is the process of retrieving and replacing defective goods. The company or manufacturer absorbs the cost of replacing and fixing defective products, or of reimbursing affected consumers. Recalls can tarnish a company's reputation and can lead to multi-billion dollars in losses.

When automakers discover that something in one of their cars doesn't always function correctly — especially if it causes safety concerns — they issue a recall. A recall lets people who own the car know to take it to an authorized dealer or mechanic to have it fixed, and the automaker pays for it.

A car recall, for instance, will typically involve repairs to fix any issues, and consumers are unlikely to be offered the option of a refund in that case. However, food recalls frequently include a request for the customers to return the product to the place of purchase, where they will be issued a refund.